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10 Questions to ask an Umbrella Company

There is a lot of advice out there on how to go about choosing an umbrella company and many forums suggest asking a series of questions to help you make the decision. So rather than spending hours trawling websites, we thought we would try and answer them all in one go!

1. What is your margin?
ContractorUmbrella’s margin is based on whether you invoice weekly or monthly. For a weekly invoice, we retain £29.50 and for a monthly invoice the margin is £108.50 There are ‘no hidden costs’, no joining or leaving fees.

2. What is the payment cycle?
ContractorUmbrella will make payment to you as within 24 hours of funds being received from the agency / client. All umbrella companies should retain an amount from the contracted rate as their margin at the point of payment which means that no other deductions should be made at any other times.

3. Speed of payment
Our contractor employees are paid, as standard, through FAST PAY, this means you will benefit from cleared funds in your account within 24 hours of being paid.

4. How long has the scheme been up and running?
ContractorUmbrella has been trading for over 14 years and is proud of its reputation in the industry for being honest, straight talking and 100% compliant. A recent survey showed that 99% of our contractors would be happy to recommend us.

5. Are there any service level guarantees?
At ContractorUmbrella, we take customer service extremely seriously. We have set-up a Commitment Charter to ensure all contractor employees and clients of ContractorUmbrella Ltd receive the same high levels of customer service. If we do not meet the levels set out in the charter, we will process your next invoice free of charge!

6. Do you have your own Employee Liaison Officer?
Every employee of ContractorUmbrella Ltd is appointed a personal Employee Liaison Officer, who is available to deal with any queries that they may have. You can get in touch with your Employee Liaison Officer through an online message board, by email or by telephone.

7. Do you have insurance cover?
ContractorUmbrella has the following insurances in place to protect all parties involved:

  • £10 million Employers Liability
  • £5 million Public Liability
  • £5 million Professional Indemnity

8. Do you process non-chargeable expenses for tax relief purposes?
As of the 6th April 2016, no "compliant" umbrella company can process non-chargeable expenses for tax relief purposes. This was due to a change in legislation that was included within the Finance Act 2016, click here to find out more.

9. Are there any other benefits?
ContractorUmbrella employees can also benefit from access to the following: group personal pension scheme, contractor mortgages, private medical cover, childcare vouchers, travel insurance, Give As You Earn, Financial Services, Contractor Accommodation and Foreign Currency Exchange.

10. How is the scheme administered?
Signing Up - Contractors can sign up easily on the website or alternatively one of our advisors can sign you up over the phone.
Timesheets & Invoicing - ContractorUmbrella have an online portal to allow contractors to input all their timesheets online.


Why Choose ContractorUmbrella?

ContractorUmbrella is the hassle-free, straight talking umbrella company that provides umbrella employment for UK based contractors and freelancers. Independently voted as the best umbrella company by the readers of Contractor UK.

As one of the most trusted umbrella companies in the UK, we guarantee our employees peace of mind, absolute compliance and complete security. We are one of the longest standing and most respected umbrella companies in the UK.

Benefits of working through ContractorUmbrella;

  • Fast and easy registration - be ready to work in 24 hours, simply register online and we’ll take care of the rest.
  • Calculate your take home pay - use our online calculator to find out how much you could be taking home through ContractorUmbrella.
  • Same day payments - we offer same day payments as standard, for no additional fee.
  • Our Commitment Charter- is our guarantee that you will be looked after at every step of the way.
  • Flexible Limited Company Accountancy - when you sign up to our sister company Dolan Accountancy, you can transfer to ContractorUmbrella when umbrella employment better suits or your assignment sits inside IR35.
  • Employee Benefits - at ContractorUmbrella there are many benefits available to you as our employee including our Employee Rewards Scheme, Group Pension Scheme, Foreign Currency Exchange, Contractor Accommodation, Contractor Mortgages and much more.
  • Personal Employee Liaison Officer - we believe in the personal touch, so you will have your very own dedicated Employee Liaison Officer during your employment with us. Read some of the glowing testimonials we've received about our lovely staff and the outstanding commitment they give to all our employees and clients.

If you’d like to find out more, call us on 01206 591 000 or request a call back by completing our online form.